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SHIPPING & RETURNS

Shipping Policy

Sultan Of Sun ships to almost any address. Please note that there are restrictions on some products.

The shipping cost will be displayed in your cart during checkout, together with the value of any discount that is applied to your order.

We offer FREE SHIPPING on all orders over 70€ *.

Shipping time in 3 to 5 business days.

All shipping times are based on working days, exclusive of time to clear customs.

European orders are delivered duty paid. UK and rest of world orders are NOT delivered duty paid.

For more information, please contact:  sultanofsun@gmail.com

*Spain only.

Return & Exchange Policy

We want you to love your SULTAN OF SUN garments, so if you’re not happy with your purchase we now offer refunds on all full-priced purchases and store credit on sale styles, subject to some limited exclusions.

 

If you wish to return a purchase please notify us at sultanofsun@gmail.com with your name, order number, the item/s you wish to return and reason for return. 

 

If you wish to return your item and receive a full refund items need to be posted/couriered back to us within 14 days of being received by you. Subject to stock availability, we can exchange items that are returned to us within 14 days of being received by you. Please advise us upon receipt of your purchase if you wish to a refund or exchange.

All return details will be provided via email within 2 business days. Please note that any shipping costs incurred for returning items to SULTAN OF SUN for a refund or store credit is solely at the customers own expense. 

Returned items that have been subject to a free shipping offer and are being returned for a monetary refund not exchanged goods or a credit note will have our delivery cost deducted from the amount refunded.

In the event that a discount code has been applied on a full-priced purchase, and you're not happy with your products, we are pleased to offer a refund in accordance with our "Returns and Exchanges" terms. Please note that this applies to full-priced purchases only, not sale styles.

 

Returns of faulty items will only be accepted if the goods were faulty when delivered to you, we at SULTAN OF SUN take every effort to check your purchase thouroughly for any faults before sending them out to you. All items returned as faulty will be inspected on receipt and any items deemed to subject to fair wear and tear will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting sultanofsun@gmail.com about the fault. Returns of faulty goods must be returned to us within 14 days of being received by you.

In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs inccurred. Please note refunds to Debit/Credit Cards normally clear in 2 days. Refunds to Paypal can take up to 30 days and are subject to Paypal refund regulations.

Returns and exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, please note that any shipping costs incurred for returning items to SULTAN OF SUN for a refund or store credit is solely at the customers own expense. Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EC).

We will only accept returns provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for any non-faulty items that have been worn and/or tags removed. Please be aware that shoes must be returned with their original packaging, shoes returned without their original boxes cannot be accepted.

Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

If you wish to return a purchase please notify us at sultanofsun@gmail.com

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